Property inventory reports
An independent, photographed record of a property’s condition at the start of a tenancy — detailed enough that nobody has to rely on memory at the end of it.
The problem
Without a proper inventory, there’s nothing to compare to
A check-out can only show what changed if something established what was there to begin with. When the inventory is thin — a list of rooms, a few photographs, “good condition throughout” — there is nothing to measure against, and the end of the tenancy becomes a matter of opinion.
That serves nobody. A landlord can’t evidence genuine damage. A tenant can’t demonstrate that a mark was already there.
Adjudicators aren’t deciding who to believe; they’re deciding what was documented, and a vague inventory gives them nothing to work with either way.
What’s included
What’s in a PSH inventory
- A room-by-room schedule of condition covering walls, ceilings, floors, doors, windows, fixtures and fittings
- Specific condition descriptions — location, extent and nature of any existing damage or wear, not a one-word grade
- Timestamped, dated photography referenced against the written record
- Meter readings and locations
- Keys supplied photographed
- Smoke and CO alarms located, checked in date and press-button tested, photographed — standard on every inventory
- Cleanliness recorded to a defined standard, so “contractor cleaned” means something at check-out
- Garden, outbuildings and communal access where they form part of the let
- 4Condition & contents
Where a full alarm test is needed rather than a functional check, our Smoke & CO alarm testing service tests each unit with a smoke and CO test canister. That is the test that demonstrates the alarm actually detects, not just that it sounds.
How it’s delivered
How you get it
Your clerk attends, and the report is with you within 24–48 hours.
It arrives through the portal, ready to issue to the tenant. The tenant then has 7 days to respond — adding their own comments and their own photographs directly against the report.
That window matters more than it sounds. It turns the inventory from one party’s account into a shared one. If the tenant raises something, it’s captured at the start of the tenancy rather than argued about at the end. If they raise nothing, the record shows they were given the chance — which is what makes it credible to everyone later.
Reports, past bookings and invoices stay in the portal, so nobody is searching an inbox eighteen months later.
- Your clerk attendsthe property and records it room by room
- Report within 24–48 hoursdelivered through the portal
- Issued to the tenantready to review
- 7 days to respondthe tenant adds comments and photographs
- Kept in the portalalongside past bookings and invoices
Why the record holds
Why it stands up later
Because every observation is specific, dated and photographed, the condition of the property on day one isn’t a matter of recollection. Anyone looking at it afterwards — an agent, a landlord, a tenant, an adjudicator — is reading the same facts.
That’s the point. Not to win an argument, but to make most arguments unnecessary, and to give the few that do arise something solid to resolve against.
Coverage
Where we cover
Chichester, Portsmouth and across Sussex and Hampshire as standard, with wider coverage across the South East of England and the Isle of Wight through our network.
Book an inventory
Tell us the property and the date, and we’ll confirm availability and price.
Related services
Often booked alongside an inventory
Landlord compliance packs
Smoke & CO alarms, Legionella, HHSRS, PAT and EPC checks, coordinated in one booking.
Mid-term inspections
Evidence the property’s condition partway through the tenancy, not just at either end.
Check-out reports
The other half of the pair. Condition compared line by line against this inventory.